Welcome To Miracall Solutions.

Never Miss
A Customer Again

Miracall streamlines the Customer Service Departments for mid-to larger size companies by deploying multiple tools, including live representatives who input calls; automated systems, and IVA services that jointly reduce cost and improve customer relations

The Miracall Solution

We believe that a good customer service deportment is the most efficient By deploying a variety of tools to communicate with the customer

Human Agents

Our dedicated team of human agents plays a crucial role in delivering exceptional customer service. With their extensive knowledge, strong communication skills, and commitment to providing personalized assistance, they ensure that customer inquiries are handled promptly, accurately, and with empathy. Their expertise and dedication contribute to building positive customer relationships and exceeding expectations.

IVA -Intelligent Virtual Assistant

An advanced technology that automates customer service interactions. It uses artificial intelligence to understand and respond to customer inquiries, providing instant assistance. IVA continuously learns and improves to enhance the customer experience and streamline operations.

IVR - Interactive Voice Response

IVR, is an automated phone system that uses recorded prompts and menu options to assist customers. It routes calls, provides information, and can handle basic transactions without human intervention. IVR reduces wait times, improves efficiency, and offers self-service options for customers. It streamlines customer interactions and enhances the overall customer service experience.

Email/Chat

Deploying ticketing systems improves customer service by streamlining workflows, enhancing response times, facilitating efficient collaboration, and providing data analysis capabilities for managing incoming emails and chat interactions. It enables businesses to efficiently track and prioritize customer inquiries, ensuring timely resolution and improved customer satisfaction. The centralized platform promotes effective teamwork among customer service agents, enabling seamless communication and collaboration.

Documentation (LMS)

Documenting the customer service process involves creating a record of the steps and procedures followed to address customer inquiries. It includes guidelines for engaging with customers, gathering information, troubleshooting, resolving issues, and handling specialized cases. The documentation ensures consistency, supports agent training, and enables continuous improvement in customer service.

The Miracall Process

Discover

We have an intake process where we analyze all incoming inquiries from your customers. Once we have a list of all of them, we will go through it and analyze the following:

  • Amount of calls
  • Identify the process for each request
  • Best process approach for each request
  • Create the process for a full picture

Build

We build up your profile with the aim of deploying systems and responses for each request to ensure that every inquiry receives the most efficient and accurate response. By deploying sophisticated systems and leveraging advanced technologies, we streamline the process of handling requests, resulting in improved efficiency and precision. Our focus is on delivering prompt and effective solutions tailored to each customer's needs.

Maintain

We are here to maintain your customer service department by ensuring that all the services we deploy for your company are ready at any given time to handle each of your customers' requests. Our goal is to provide uninterrupted support and ensure that your customers receive prompt and efficient assistance whenever they reach out. We continuously monitor and optimize our systems to guarantee seamless operations and a high level of customer satisfaction.

Testimonials

Thanks to Miracall Solutions

testimonbial

Do you have
any questions?

Our team of highly-trained professionals is dedicated to providing the highest level of customer support.

We've Got Your Customers Back.

Treating every customer interaction as an opportunity to make a positive difference sets your business apart and fosters customer loyalty